Systems Rehab | Client Experience Systems for Service Providers

Kenniqua Lewter - Client Experience Systems Strategist
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You’re incredible at what you do. Clients rave about your work. But behind the scenes? That’s where things get messy. Onboarding feels clunky, communication slips through the cracks, retention isn’t where it could be, and your systems don’t fully support the experience you want your clients to have. Welcome to Systems Rehab, the podcast where we fix the messy back end and transform it into a streamlined, revenue-driving, retention-boosting client experience. Hosted by Client Experience System Strategist & HoneyBook Educator, Kenniqua Lewter, each episode blends strategy, mindset, and behind-the-scenes insight to help service providers: Built client experience systems that not only save you time but also increase referrals, retention, and revenue. Learn how to set up client management tools, workflows, and client delivery support systems that enhance every stage of the client journey, from onboarding to offboarding and everything in between. Discover how to use feedback loops, referral systems, and intentional touchpoints to strengthen relationships and boost client loyalty. Hear how other service providers are managing their client systems, content workflows, and day-to-day operations so you can get inspired by what’s working in businesses just like yours.  Listen in on real client transformations, clarity calls, and stories that highlight how simple shifts in systems can save hours each week and create a seamless client experience. Hear real stories of client transformations and behind-the-scenes looks at the exact systems Kenniqua is implementing, revamping, or ditching in her own business. From client journey mapping to client experience enhancers and everything in between that makes your client experience seamless, this podcast is your go-to for creating a business backend that frees up your time and keeps clients coming back for more. Whether you’re stuck in chaos or ready to scale with intention, Systems Rehab will help you design a client experience that simplifies operations, drives revenue, and turns dream clients into lifelong clients. Grab your favorite drink, hit play, and let’s rehab your systems together. 🌿Connect with Kenniqua Lewter Threads & Instagram @Kenniqua.Lewter Website: www.YourSystemsPro.com ♥️Don’t forget to subscribe, rate, and review the Systems Rehab Podcast!

  1. 3D AGO

    How to Run a Systems Audit Before the New Year (and What to Review in Each Area of Your Client Experience) Ep. 28

    If you’ve updated your services, changed your pricing, or switched tools this year, it’s time for a systems audit.  In this episode, I’m walking you through how to do a full client experience systems audit, the exact process I use every quarter to make sure every touchpoint, workflow, and automation still aligns with how I want my business to run. I’m breaking down the seven key categories to review inside your business: Inquiry & Lead ManagementOnboarding ExperienceProject Management & DeliveryClient Communication & Relationship ManagementOffboarding ExperienceClient Nurture & RetentionTech & Tools AuditYou’ll learn how to walk through each one strategically and spot what’s outdated, what’s working, and what needs to be refreshed before the new year. I’ll also share the updates I’ve been making over the past 45 days to strengthen my own systems and elevate the client experience in my business.  This episode is your guide to starting the new year with systems that actually support your goals, so you can spend less time catching up and more time confidently serving dream clients. Need support on making this happen? Head over to YourSystemsPro.com to book a sales call, and let’s talk through your unique business needs. Together, we’ll uncover where your systems need support and map out your next best steps to streamline, simplify, and scale with ease.  🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE 🌿 Client Experience Accelerator   🌿 Client Experience Systems Tune-Up   Send Me A Text! Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    21 min
  2. How to Batch a Month of Content in Three Hours Using a Simple System with Carli LeBlanc Ep.27

    OCT 15

    How to Batch a Month of Content in Three Hours Using a Simple System with Carli LeBlanc Ep.27

    In this episode of the Systems Rehab Podcast, I’m joined by Carli LeBlanc, CEO of CD Creative Co., a content creation agency helping women entrepreneurs batch their monthly content in just one day. Carli shares her journey from documenting her undergrad life to building a content business while balancing a full-time job and family life. We dive into her proven systems for creating content efficiently, including batching, ideation, and scheduling, and explore practical strategies for turning content creation from a stressful task into a streamlined process. Carli also shares her tips on using AI tools like ChatGPT for content prompts, organizing B-roll and talking head clips, and focusing campaigns on one offer at a time to maximize results. Whether you’re a service provider struggling to stay consistent or looking for ways to simplify your marketing, this episode gives you actionable insights and inspiration to create content that connects, converts, and frees up your time. CONNECT WITH PODCAST GUEST, CARLI LEBLANC  Carli is the founder of CD Creative Co., specializing in batch content creation and marketing strategies that help busy entrepreneurs show up consistently online while balancing work, family, and business. She’s also the host of The Side-HustlHER Podcast, where she shares marketing tips, productivity hacks, and real-life insights to help women turn their passion into profit without losing sight of their purpose.  Carli's Website  Follow on IG: @cd.creativeco Freebie: Grab 30 Days of Done-for-You Social Media Prompts HERE 🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE 🌿 Client Experience Accelerator   🌿 Client Experience Systems Tune-Up   VISIT MY WEBSITE YOURSYSTEMSPRO.COM ♥️LET'S STAY CONNECTED  🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter or Threads. 🌿Follow me on YouTube AND watch the video version of the podcast episodes, @KenniquaLewter Send Me A Text! Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.  Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    44 min
  3. From Discovery Call to Launch: How Christy Price Streamlines Web Design Projects with Simple Systems Ep. 26

    SEP 17

    From Discovery Call to Launch: How Christy Price Streamlines Web Design Projects with Simple Systems Ep. 26

    Are you a web designer looking to streamline your workflow and enhance the client experience? In this episode of the Systems Rehab Podcast, host Kenniqua Lewter sits down with Christy Price, a Squarespace designer with 20+ years of experience, to talk about building efficient systems, balancing creative energy, and delivering high-quality websites without the overwhelm. Christy shares how she structures her weeks with theme days and time blocking, why she avoids juggling multiple client projects at once, and how she keeps her client onboarding simple yet effective. You’ll also hear how she integrates tools like Squarespace, Acuity, and HoneyBook into her process, plus the behind-the-scenes of her two-day template builds vs. custom two-week builds. What you’ll learn in this episode: How to use theme days and time blocking to stay focused and avoid task switching.The importance of showing clients a homepage first before building out the full site.Christy’s approach to client onboarding, proposals, and discovery calls.Why refining and “battle-testing” your systems matters before scaling.How Christy uses feedback loops and offboarding to continuously improve. If you’re a Squarespace designer, web designer, or service provider, this episode will give you a clear look at how to create client-friendly processes that keep projects moving smoothly while protecting your energy and creativity. Connect with the guest, Christy Price Website: https://christyprice.com/ Instagram: Follow Christy on IG The Website Designer's Playbook (affiliate link)  🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE 🌿 Client Experience Accelerator A 90-minute 1:1 strategy session with a personalized roadmap to optimize client systems and workflows. Ideal for service providers who want clarity and structure. Send Me A Text! Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.  Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    30 min

  4. SEP 3

    How To Get Repeat Clients (Keep them Coming Back Again and Again!) | Ep.25

    Are you losing clients or struggling to keep them happy, even though you provide amazing services? The problem isn’t your skill; it’s the gaps in your client experience. In this live session, I break down how high-performing service providers use client experience systems to streamline every step, from inquiry to offboarding.  In this episode of Systems Rehab Live, I’m breaking down: ✅ Why client experience is more than just “being nice” or delivering quality work ✅ How small gaps in communication and process kill retention and referrals ✅ Three client experience systems you can implement today to keep clients coming back I’ll also share a personal story from an underwhelming nail salon visit (spoiler: the pedicure looked good, but the experience left me questioning if I’d ever go back). It’s proof that results alone don’t guarantee repeat business. What You’ll Learn in This Episode How to design an aligned inquiry-to-onboarding flow so clients get clear next steps from the moment they reach out.Why communication matters—and how proactive updates build trust and eliminate guesswork.The power of systemized offboarding + feedback to generate repeat bookings, testimonials, and referrals on autopilot.By the end of this episode, you’ll know how to build a seamless client experience that creates happy, loyal clients who return (and send others your way). 🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE 🌿 Client Experience Accelerator A 90-minute 1:1 strategy session with a personalized roadmap to optimize client systems and workflows. Ideal for service providers who want clarity and structure. LEARN MORE 🌿 Client Experience Systems Tune-Up A targeted review to refine your current systems, boost efficiency, and fix gaps in processes. Best for service providers looking for a quick, actionable update. LEARN MORE VISIT MY WEBSITE YOURSYSTEMSPRO.COM Send Me A Text! Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.  Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    44 min
  5. Scaling Your Business with Systems, Delegation, and Sales (ft. Cassandra Barrett) | Ep.24

    AUG 27

    Scaling Your Business with Systems, Delegation, and Sales (ft. Cassandra Barrett) | Ep.24

    In this episode of the Systems Rehab Podcast, I sit down with Cassandra Barrett, a powerhouse business operations consultant, to unpack what it really takes to scale a business into an agency model. And here’s the fun part: instead of just keeping it theory-based, Cassandra actually used my business as the example. Since I’ve been exploring what it could look like to grow into an agency in the future, she walked me through step by step how to think about scaling, delegation, and building a sales process that doesn’t feel overwhelming. We talk through: The shift from solo entrepreneur to agency ownerHow to delegate effectively without losing your personal touchWhy building relationships in sales is more powerful than quick winsThe balance between inbound and outbound marketingHow systems can help you stop chasing every client and start scaling sustainablyIf you’ve been thinking about growing beyond just yourself or you’ve wondered what it really looks like to build an agency model that aligns with your revenue goals, this episode gives you a front-row seat to that process. Connect with the guest, Cassandra Barrett, Senior Business Analyst + Ops of Handled Oc. Visit her website at www.handledoc.com and follow on LinkedIn  🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE 🌿 Client Experience Accelerator A 90-minute 1:1 strategy session with a personalized roadmap to optimize client systems and workflows. Ideal for service providers who want clarity and structure. LEARN MORE 🌿 Client Experience Systems Tune-Up A targeted review to refine your current systems, boost efficiency, and fix gaps in processes. Best for service providers looking for a quick, actionable update. LEARN MORE VISIT MY WEBSITE YOURSYSTEMSPRO.COM ♥️LET'S STAY CONNECTED  🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter or Threads. 🌿Follow me on YouTube AND watch the video version of the podcast episodes, @Ke Send Me A Text! Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.  Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    39 min

  6. AUG 20

    Can Cycle Syncing Make You More Productive? I’m Really Curious | Ep.23

    What if your work and creativity didn’t have to fight against your body, but flowed with it instead? In this episode, I’m diving into cycle syncing and how I’m starting to experiment with aligning my business tasks and content creation to the natural rhythms of my cycle. I’ll share why this approach caught my attention, how I’m planning to put it into practice, and the benefits I hope to experience along the way.  Also, I just got a special guest booked who is an expert in syncing her cycle to her work. Our session isn't scheduled until October, so please make sure you're subscribed to the podcast so you don't miss this episode. 😃 🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE 🌿 Client Experience Accelerator A 90-minute 1:1 strategy session with a personalized roadmap to optimize client systems and workflows. Ideal for service providers who want clarity and structure. LEARN MORE 🌿 Client Experience Systems Tune-Up A targeted review to refine your current systems, boost efficiency, and fix gaps in processes. Best for service providers looking for a quick, actionable update. LEARN MORE VISIT MY WEBSITE YOURSYSTEMSPRO.COM ♥️LET'S STAY CONNECTED  🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter or Threads. 🌿Follow me on YouTube AND watch the video version of the podcast episodes, @KenniquaLewter Send Me A Text! Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    18 min

  7. AUG 13

    Your Back-to-Business Game Plan (Summer Is Over!) | Ep.22

    Summer’s winding down, maybe you’ve been juggling family, vacations, or just taking a much-needed break, and now it’s time to get back into the swing of things. In this episode, I’m all about helping you get back to business with confidence and clarity. I’ll share practical tips on how to evaluate your availability, audit your business and your client management system (including how to reconnect with past clients!), and review your service offerings to make sure they truly align with your goals and how you want to show up in Q4. If you’re ready to simplify your systems and serve your dream clients with ease as we head into the last quarter, this episode is made for you!  🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE 🌿 Client Experience Accelerator A 90-minute 1:1 strategy session with a personalized roadmap to optimize client systems and workflows. Ideal for service providers who want clarity and structure. LEARN MORE 🌿 Client Experience Systems Tune-Up A targeted review to refine your current systems, boost efficiency, and fix gaps in processes. Best for service providers looking for a quick, actionable update. LEARN MORE VISIT MY WEBSITE YOURSYSTEMSPRO.COM ♥️LET'S STAY CONNECTED  🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter or Threads. 🌿Follow me on YouTube AND watch the video version of the podcast episodes, @KenniquaLewter Send Me A Text! Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.  Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    18 min
  8. Navigating Life's Seasons: Systems and Synergy with Crystal P. Sherrill | Ep.21

    AUG 6

    Navigating Life's Seasons: Systems and Synergy with Crystal P. Sherrill | Ep.21

    In this episode, I’m joined by Vision + Operation Strategist, Crystal P. Sherrill, for a powerful conversation about what it really looks like to navigate life’s many seasons while running a business. We’re talking about why work-life balance might be a myth, and how creating synergy through systems can help you feel more aligned, focused, and in control, no matter what season you’re in. Crystal shares her approach to prioritizing what matters most, how accountability helps her stay grounded, and why not every system is one-size-fits-all (and that’s okay!). This episode is full of real talk and practical gems, especially if you’ve been feeling pulled in all directions lately. Here’s what we dive into: Why we don’t believe in work-life “balance” the way it’s usually talked aboutHow to create synergy in your life using systems that actually support youThe mindset shift that helped me start prioritizing based on seasons, not just schedulesWhy accountability isn’t just helpful, it’s essentialHow to build systems that work for your unique life and goalsHow to connect with Crystal P.Sherrill Plan To Focus  Instagram Book Crystal Recommends: 📚The Courage to Be Disliked — a must-read if you’re working on showing up more authentically and letting go of the fear of rejection. 🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE 🌿 Client Experience Accelerator A 90-minute 1:1 strategy session with a personalized roadmap to optimize client systems and workflows. Ideal for service providers who want clarity and structure. LEARN MORE 🌿 Client Experience Systems Tune-Up A targeted review to refine your current systems, boost efficiency, and fix gaps in processes. Best for service providers looking for a quick, actionable update. LEARN MORE VISIT MY WEBSITE Send Me A Text! Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.  Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    36 min
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You’re incredible at what you do. Clients rave about your work. But behind the scenes? That’s where things get messy. Onboarding feels clunky, communication slips through the cracks, retention isn’t where it could be, and your systems don’t fully support the experience you want your clients to have. Welcome to Systems Rehab, the podcast where we fix the messy back end and transform it into a streamlined, revenue-driving, retention-boosting client experience. Hosted by Client Experience System Strategist & HoneyBook Educator, Kenniqua Lewter, each episode blends strategy, mindset, and behind-the-scenes insight to help service providers: Built client experience systems that not only save you time but also increase referrals, retention, and revenue. Learn how to set up client management tools, workflows, and client delivery support systems that enhance every stage of the client journey, from onboarding to offboarding and everything in between. Discover how to use feedback loops, referral systems, and intentional touchpoints to strengthen relationships and boost client loyalty. Hear how other service providers are managing their client systems, content workflows, and day-to-day operations so you can get inspired by what’s working in businesses just like yours.  Listen in on real client transformations, clarity calls, and stories that highlight how simple shifts in systems can save hours each week and create a seamless client experience. Hear real stories of client transformations and behind-the-scenes looks at the exact systems Kenniqua is implementing, revamping, or ditching in her own business. From client journey mapping to client experience enhancers and everything in between that makes your client experience seamless, this podcast is your go-to for creating a business backend that frees up your time and keeps clients coming back for more. Whether you’re stuck in chaos or ready to scale with intention, Systems Rehab will help you design a client experience that simplifies operations, drives revenue, and turns dream clients into lifelong clients. Grab your favorite drink, hit play, and let’s rehab your systems together. 🌿Connect with Kenniqua Lewter Threads & Instagram @Kenniqua.Lewter Website: www.YourSystemsPro.com ♥️Don’t forget to subscribe, rate, and review the Systems Rehab Podcast!

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